25
Years of experience in IT Solution & Business
Our nearly three decades of experience have helped us hone and refine a process designed to help TechWorks Inc understand your business and systems, and to guide you through the development and implementation of the best solutions for your immediate and long-term needs.
Assessment
- We meet with you to understand your organization’s needs - Secure tools are deployed to better understand your network, hardware, and software - Internally, TechWorks Inc holds solutions meetings, and evaluate collected data to determine optimal proposals for your organization
Continuous Improvement
- TechWorks Inc works hard to stay abreast of new developments in technology and systems in the world of IT - Your organization’s existing solutions will be routinely evaluated to identify areas where a new solution can improve functionality or save you money - We’ll help you evaluate the “fit” of new solutions from your existing and potential partners to ensure the solutions work for your systems, and network now and in the future.
Documentation
- Site surveys of all workstations and network equipment are performed - We catalog system configurations and applications for all users - Document all locations to be supported
Maintenance and Support
- Our goal is maximum availability and maximum uptime - TechWorks Inc's 24/7 Helpdesk technicians establish ongoing support - Helpdesk staff are trained to support your organization’s unique needs - Hardware is monitored and replaced as needed, with no extra costs passed on to your organization - Clear, easy to understand roadmaps for your future IT- related expenditure.
Technology Roadmap
- We partner with your to develop a strategic approach to your organization’s IT needs - Your Roadmap will account for current requirements, future goals, and overall objectives of your organization’s IT - Identifies areas in need of proactive, immediate solutions
Implementation
- Solution implementation - We ensure the support readiness of all systems, including configuration, backup, hardware testing, and general cleanup. - Remote monitoring is set up on all your systems - Labeling & cataloguing of all systems to improve customer service and device management - Verify accuracy of documentation and update as needed - Sensitivity to business downtime and user impact is a priority. We’ll work after hours as needed to reduce the impact on your business.
Team Member
Our Awesome Consulting &
Support Team Member
Lee Smith
Senior Tech I
Daniela Rivera
Service Desk
Rani Singh
SALES TEAM
Oscar Espinosa
SERVICE DESK TEAMTestimonial
What Says
Our Happy Clients
Jessie S.Office Manager
Abraham JhoneDental Assistant
Jamal VuiyanOffice Coordinator
